Enabling Government Digital Services in Paris for Sri Lankan Government
The HCP Platform replaces paper-based processes with a single digital system that connects citizens directly to consular services. From booking
an appointment to collecting a completed document, every step is managed online — reducing waiting times, eliminating paperwork, and giving both
citizens and staff a clear view of progress at every stage.
Take a digital initiative to lead government digital services in Sri Lankan missions,
Benefits for Citizens
Book Appointments Online, Anytime
Citizens can browse available services, choose a convenient date and time, and book an appointment from their phone or computer — no need to
queue or call. Real-time availability shows exactly which slots are open.
Book for Family Members
A parent or family member can book appointments on behalf of children, spouses, or dependents — all from one account. No separate registrations
needed for each person.
Track Your Case in Real Time
Once an application is submitted, citizens can check its status online at any time using a simple reference number. No more wondering where
things stand or waiting for a phone call back.
Pay Online or at the Office
Fees can be paid securely online before the appointment, saving time on the day. Those who prefer can still pay in person at the office. All
payments are tracked and receipts are issued automatically.
Receive Instant Confirmations
Email confirmations are sent automatically when an appointment is booked, a payment is made, or a case status changes. Citizens stay informed
without having to check manually.
Manage Your Profile and Documents
Citizens can store their personal details, passport information, addresses, visa records, and identity documents in one secure place. This
information is reused across services, so there is no need to re-enter the same details every time.
Submit Enquiries Online
The Contact Us form allows citizens to submit questions, attach supporting documents, and receive a case reference for tracking — all without
visiting the office.
Available in Multiple Languages
The platform is available in English, French, Sinhala, Tamil, and Italian — making services accessible to a wider community.
Benefits for Staff
One System for Everything
Bookings, case management, payments, customer records, emails, and reporting are all in one place. Staff no longer need to switch between
spreadsheets, paper files, and separate tools.
Structured Workflow with Clear Next Steps
Every booking and case follows a defined workflow. The system shows staff exactly what the next step is and prevents steps from being skipped.
This ensures consistency and reduces errors.
Queue Management and Counter Assignment
Each appointment is automatically assigned to a service counter. The queue display shows citizens who is being served and who is next, reducing
confusion and wait-time anxiety.
Faster Payment Processing
Staff can record cash, card, or bank transfer payments in seconds. Online payments via Stripe are processed automatically. The reconciliation
dashboard provides a clear summary of all money collected by method, date, and service.
Complete Customer View
When a citizen arrives, staff can instantly see their full history — previous bookings, active cases, uploaded documents, family members, and
payment records. No searching through filing cabinets.
Automated Notifications
The system sends booking confirmations, payment receipts, and status updates automatically by email. Staff spend less time on routine
communications and more time on case processing.
Role-Based Access
Reception staff, caseworkers, finance officers, and managers each see only what they need. Sensitive information is protected, and each role has
appropriate permissions for their responsibilities.
Reports and Insights
Managers can see how many appointments were handled, which services are most in demand, payment totals, and staff workload — all from a single
dashboard. This supports better planning and resource allocation.
