Our managed services partnership model is designed for organisations that want more than a vendor relationship. It delivers dedicated leadership, continuous innovation, flexible commercial structures, and a governance framework that aligns our success with yours.
Most managed services relationships are transactional: you pay for support, you receive support, performance is measured against SLAs, and the relationship stays static. Our partnership model is fundamentally different. We invest in understanding your business strategy, proactively identify opportunities to improve your operations, bring innovation from across our client portfolio, and align our commercial success with measurable improvements in your operational performance.
In a partnership model, we assign a dedicated account director who is accountable for the overall health and strategic direction of the relationship, not just SLA compliance. This person understands your business priorities, has access to your leadership team, and proactively brings recommendations for operational improvement, cost optimisation, technology modernisation, and capability development.
Our partnership clients receive priority access to our specialist capabilities across AI, cloud, security, and engineering. When a new technology creates an opportunity to improve your operations, we bring it to you with a clear business case, implementation plan, and risk assessment. When we see a pattern from another client that could benefit your operation, we share the insight. The relationship deepens over time rather than stagnating.
A structured partnership framework with defined strategic objectives, joint planning sessions, shared roadmaps, and governance at multiple levels from operational to executive. We co-create the service vision and evolution plan, ensuring the managed service continuously aligns with your changing business priorities and technology strategy.
A named account director supported by a service delivery manager and technical lead, all dedicated to your partnership. This leadership team maintains deep understanding of your business, technology estate, and operational priorities. They are your advocates within SurreyTech, ensuring you receive the right expertise, the right attention, and the right commercial treatment.
A structured innovation programme that evaluates emerging technologies, operational practices, and efficiency opportunities against your specific context. We maintain an innovation backlog, present quarterly innovation reviews, and implement approved improvements as part of the managed service. Innovation credits are built into partnership commercial models to fund experimentation.
Commercial structures designed for long-term partnerships, not short-term transactions. Options include outcome-based pricing tied to operational KPIs, gain-share models that reward efficiency improvements, consumption-based pricing that flexes with demand, and blended models that combine baseline commitment with variable capacity. Every model includes annual review and adjustment mechanisms.
Multi-level governance with operational reviews (weekly), service reviews (monthly), strategic reviews (quarterly), and executive partnership reviews (annually). Comprehensive reporting covering SLA performance, improvement initiatives, innovation pipeline, commercial performance, risk management, and forward-looking recommendations. All data available in real-time dashboards.
Investment in building your internal team's capabilities alongside our managed service delivery. Training programmes, knowledge sharing sessions, collaborative problem-solving, and structured mentoring. When your teams get stronger, our partnership gets stronger. We measure our success partly by the growth in your organisation's operational maturity.
Our partnership commercial structures are designed to eliminate the perverse incentives that plague traditional managed services. In a time-and-materials model, the provider benefits from inefficiency. In our partnership models, we benefit from making your operation more efficient, more reliable, and more capable.
Gain-share models return a percentage of documented cost savings to both parties. Outcome-based pricing ties our revenue to operational KPIs that you define. Innovation funding is built into the commercial framework so that improvement is not competing with operational budget. Annual true-ups ensure the commercial model stays fair and aligned as circumstances change.
Pricing linked to measurable operational outcomes: availability, incident reduction, user satisfaction, or cost-per-transaction. We earn more when outcomes improve.
Baseline costs agreed at contract start. Documented savings from efficiency improvements are shared between client and SurreyTech, typically 70/30.
Pay for what you use with committed minimums and burst capacity. Ideal for organisations with seasonal or variable workloads.
Fixed baseline for core operations combined with variable pricing for projects, innovation initiatives, and capacity scaling.
We start every partnership conversation with listening. Tell us about your operational challenges, your strategic priorities, and what you need from a managed services partner. We will share how our partnership model could address your specific situation.