We provide 24/7 managed services that keep your critical systems running, your operations improving, and your teams focused on strategic priorities. SLA-backed, continuously optimised, and designed to strengthen your operating model rather than create dependency.
Traditional managed services are reactive: something breaks, a ticket is raised, it gets fixed. That model is no longer sufficient for organisations running complex, interconnected technology estates where downtime has direct commercial impact. SurreyTech managed services combine proactive monitoring, intelligent incident management, and structured continuous improvement into an operational model that reduces risk, improves performance, and frees your teams to focus on transformation.
We take operational responsibility for your applications, infrastructure, and service operations with clear accountability, measurable SLAs, and governance that gives you full visibility into performance, risk, and improvement. Our managed service teams are not remote ticket handlers. They are embedded operational specialists who understand your technology estate, your business context, and your priorities.
Every managed service engagement includes proactive monitoring and alerting, structured incident and problem management, regular service reviews, capacity planning, and a continuous improvement programme that systematically identifies and eliminates operational friction. The goal is an operation that gets measurably better every quarter.
Round-the-clock monitoring of applications, infrastructure, networks, and security posture with intelligent alerting that distinguishes genuine incidents from noise. Our NOC teams use AIOps and observability platforms to detect anomalies before they become outages, correlate events across systems, and initiate automated remediation for known issue patterns.
Full lifecycle application support including incident resolution, bug fixes, minor enhancements, release management, patch deployment, and performance optimisation. We maintain deep knowledge of your application portfolio and manage dependencies, integrations, and upgrade paths. Application health dashboards give you real-time visibility into performance, usage, and risk.
Management of cloud, hybrid, and on-premises infrastructure including compute, storage, networking, databases, middleware, and container platforms. Automated provisioning, configuration management, patch management, backup and recovery, and capacity planning. We operate infrastructure as code and treat your environments with the same engineering rigour as your applications.
ITIL-aligned service desk operations with tiered support models, intelligent ticket routing, knowledge base management, and self-service portals. Incident management with defined severity levels, escalation paths, communication protocols, and post-incident review processes. Major incident management with war room coordination and executive communication.
Structured improvement programmes that analyse incident trends, identify systemic issues, implement preventive measures, and optimise operational processes. We track improvement initiatives against measurable KPIs and report progress in regular service reviews. Every managed service engagement gets measurably better over time through data-driven operational excellence.
Structured transition methodology for taking over operational responsibility from in-house teams, outgoing vendors, or post-project handovers. We manage knowledge capture, documentation, runbook creation, team onboarding, shadow operations, and parallel running. Transformation support helps modernise operational practices, tooling, and processes during the managed service lifecycle.
Service unavailable or severely degraded. 15-minute response, 4-hour resolution target. War room activation, executive communication, dedicated resolution team.
Significant functionality impacted. 30-minute response, 8-hour resolution target. Dedicated engineer assignment, regular status updates.
Limited impact with workaround available. 2-hour response, 24-hour resolution target. Scheduled remediation within next business cycle.
Minor issue or enhancement request. Next business day response. Scheduled into standard change cycle.
Our Managed Services Partnership model goes beyond traditional support to deliver continuous innovation, dedicated account management, and flexible commercial structures that evolve with your needs.
Whether you need full operational management or targeted support for specific applications and platforms, we can design a service that fits.